Refund, Returns and General Policy

Effective Date: June 02, 2025

Payment Terms

Standard Payment: All orders require full payment in advance via credit card, debit card, E-transfer, unless alternative arrangements are confirmed in writing.

Order Minimums

• Stocked Items: Minimum order quantities are based on full carton/case packs unless otherwise agreed in writing.
• Custom & Non-Stock Items: Minimums are subject to manufacturer policies.

Discrepancies

Any pricing, delivery, or allowance disputes must be reported within 30 days of the invoice date.

Packaging & Shipping

• Master Cartons: Products must be ordered in full master carton multiples unless otherwise authorized.
• Shipping Terms: All prices are F.O.B. Vibe General Supply or supplier warehouses. Pickup or destination cartage charges are not permitted.
• Non-Stock Items: Shipments may vary by ±10%.
• Routing: If specific instructions are not provided, Vibe General Supply will select carriers and routes but assumes no liability for shipping charges incurred.
• Delivery Estimates: Provided in good faith but not guaranteed. Delays due to unforeseen circumstances are not the responsibility of Vibe General Supply.

Packaging & Weight

• Standard domestic packaging is included in quoted prices. Special packaging requests may incur additional charges.
• Quoted shipping weights are estimates and not guaranteed.

Returns & Refunds

• Return Authorization: Returns are not accepted without prior written approval. Unauthorized returns will not be credited.
• Non-Returnable Items: Custom-made, non-stock, clearance, perishable, hygienic, personal care items, gift cards, and downloadable software are non-returnable.
• Return Conditions: Approved returns must be unused, in original packaging, and shipped prepaid within 60 days of the invoice date. A 25% restocking fee applies.
• Refunds: Once authorized returns are received and inspected, refunds will be processed to the original payment method within 10 business days.
• Shipping Costs: Non-refundable. Return shipping costs are the customer’s responsibility.

Defective Merchandise

Defective merchandise must be retained for inspection by an authorized Vibe General Supply representative. Credit will not be issued for goods damaged in transit.

Exchanges

Exchanges are only permitted for defective or damaged items with prior written authorization.

Order Cancellations

Cancellations require written approval. Processed orders may incur charges for expenses already incurred.

Sales Tax

All applicable local, provincial, and federal taxes are additional unless a valid exemption certificate is on file.

Limited Warranty

Vibe General Supply warrants its products to be free from material or workmanship defects for one year from the purchase date. Defective products will be repaired or replaced at the discretion of Vibe General Supply upon return with proof of purchase and prepaid freight.